At AutoZing, customer satisfaction is a priority. This Refund & Return Policy outlines the conditions under which returns, replacements, and refunds may be accepted.
1. Return Eligibility
You may request a return under the following conditions:
- The request is raised within 7 days from the date of delivery.
- The product is returned in its original packaging, along with all accessories, manuals, and invoice.
- The product is unused, except for a single trial for inspection purposes.
2. Defective / Damaged / Incorrect Products
- Returns for damaged, defective, quantity mismatch, or description mismatch items must be reported within 48 hours of delivery.
- In case of missing items or empty package, the issue must be reported within 24 hours of delivery.
- Supporting evidence (images/videos/unboxing proof) is mandatory for claim validation.
3. Non-Returnable Situations
AutoZing reserves the right to reject return/refund requests in the following cases:
- Product shows signs of regular use, misuse, or improper handling.
- Physical damage caused after delivery.
- Missing packaging, accessories, manuals, or invoice.
- Requests based on change of mind, where the product matches the description.
- Return request raised after the allowed time window.
4. Refund & Replacement Process
- All returns are subject to inspection and quality check upon receipt.
- Refunds or replacements will be processed only after approval of the quality check.
- If the returned product fails inspection, it will be sent back to the customer without refund.
5. Return Process
To initiate a return:
Call: +91 75035 99437 (Mon–Fri, 10:00 AM – 6:00 PM)
Email: support@autozing.in
Please provide:
- Order details
- Reason for return
- Supporting proof (if applicable)
Include a copy of the original invoice when returning the product.
6. Discretion Clause
All return, refund, or replacement requests are subject to review.
AutoZing reserves the right to accept or reject any request based on the evidence and circumstances provided by the customer.
7. Compliance & Data Protection
All customer data shared during the return/refund process will be handled in accordance with applicable laws, including the Information Technology Act, 2000 and Digital Personal Data Protection Act, 2023, ensuring confidentiality and lawful processing.
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